The article highlights six invisible factors hindering shortlet bookings. These include inconsistent branding, overthinking management, technical issues, a narrow focus on cleanliness, overbearing hosting, and working solo. Solutions involve aligning branding, using data-driven decisions, improving guest experiences, and embracing collaboration to enhance efficiency and guest satisfaction, ultimately leading to increased bookings.
The article emphasizes the importance of smiling in the hospitality industry, highlighting its positive effects on guest satisfaction and retention. It explains that a genuine smile enhances mood, fosters trust, and encourages loyalty. Hotels excel in this area, while serviced apartments often neglect it, missing valuable opportunities to improve guest experiences.
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