The article emphasizes the importance of smiling in the hospitality industry, highlighting its positive effects on guest satisfaction and retention. It explains that a genuine smile enhances mood, fosters trust, and encourages loyalty. Hotels excel in this area, while serviced apartments often neglect it, missing valuable opportunities to improve guest experiences.
How To Handle Refunds and Cancellation Requests In Your Shortlet Business
The Importance of Having a Refund and Cancellation Policy in Your Shortlet Business Running a shortlet or Airbnb business in Abuja comes with its unique charm and challenges. As one of Nigeria’s bustling cities, Abuja attracts a diverse mix of travelers—from business professionals to tourists. With this clientele diversity, shortlet businesses must prioritize customer satisfaction […]
The Art Of Doing Nothing
In a world that never stops moving, where every moment is filled with tasks, goals, and deadlines, the art of doing nothing—‘Dolce far Niente’—seems like a forgotten melody. Yet, it’s in these quiet interludes of stillness that we receive insight into the true meaning of existence. ‘Dolce far Niente’ is an Italian phrase that literally […]